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Our General terms and conditions (GTC)


CATCHme Patsch & Co KG

Franz -Josefs-Kai 65, A-1010 Vienna


FN 260288 b, Vienna Commercial Court




Please read our general terms and conditions (GTC) carefully. Sufficient information should ensure a clear contractual situation for both parties and prevent misunderstandings from occurring in the first place. Our goal is to meet the needs of our customers and to find the right one for everyone. We are offering exclusive cashmere clothing and accessories for men and women, All offers are non-binding, technical changes are reserved.


These terms and conditions are valid for customers from Austria and Germany. For orders from other European countries, please contact us: /


All prices are in EURO and include 20% sales tax.


Order and payment conditions

With your order you accept our terms and conditions.


Payment for the goods takes place either:

  • In advance to the specified bank account or

  • By surname, with an additional cash on delivery fee charged by the deliverer

  • By credit card, PayPay or instant transfer if the order is placed via the online shop


Custom-made products are always delivered against prepayment. We charge between € 12 and € 15 shipping costs for each order (cashmere deliveries are sent registered) depending on whether it is sent nationally or internationally. Please see our delivery information. 


Delivery times and conditions

For products in stock, there is an estimated delivery time of approximately 3-5 working days. The delivery time for personalized products is 3-5 weeks.


If there is a delay in delivery, you will be informed immediately.


The delivered goods remain the property of CATCHme Patsch & Co KG until they have been paid for in full. The transfer of risk takes place with the dispatch or collection of the goods. For more information, see the delivery information.


Refund policy

For business with consumers within the meaning of the Consumer Protection Act, the statutory consumer protection provisions apply. Buyers who are consumers within the meaning of the Consumer Protection Act can withdraw from the contract within a period of 14 days from receipt of the delivery of the goods ordered. It is sufficient if the declaration of withdrawal or the goods are sent within the period without giving reasons. The withdrawal period begins with the receipt of the goods. Please understand that we can only take back items that are in perfect condition (incomplete, worn, dirty or damaged parts will not be accepted).


Custom-made products made on customer request are excluded from taking back.



An entire or partial refund of the purchase price against return of the goods received by the customer takes place. The costs of the return are at the expense of the customer. If the goods are returned freight collect, we are entitled to withhold a corresponding amount or to invoice. For more information, see Revocation.


The withdrawal must be sent to:


CATCHme Patsch & Co. KG

Franz-Josefs-Kai 65

AT-1010 Vienna

Tel: +43 676 840 402264

Email: /


Data Protection

The personal data you provide are only used for business purposes and will not be passed on to third parties and can be saved and processed by us with the help of automated systems. You can find more information on this in our data protection declaration.



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If you do not want this, you can set up your browser so that it informs you about the setting of cookies and that you only allow this in individual cases. Deactivating cookies may restrict the functionality of our website.


Web analysis

Our website uses functions of the web analysis service Google Analytics. Cookies are used for this, which enable an analysis of the use of the website by your users. The information generated in this way is transferred to the provider's server and stored there. You can prevent this by setting up your browser so that no cookies are stored.


Choice of law, place of jurisdiction

The applicability of the UN sales law is expressly excluded. The contract language is German. If it is not a consumer transaction, the competent court at the seat of our company has exclusive local jurisdiction to resolve all disputes arising from this contract.


Liability notice

We do not assume any liability for maintenance errors and their consequences.

Care and washing instructions are included in the scope of delivery.


Status of these terms and conditions: December 2020




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